Customer Charter

At Johnstone Insurance Brokers Ltd we believe it is important that our customers always have peace of mind and know with confidence that the insurance products they are buying are suitable for their needs and that the service they will receive from us is always professional.

Our Customer Charter aims to ensure that our customers will always be treated fairly.

  • The fair treatment of customers is central to our culture
  • We market products and services to appropriate customer groups
  • We give customers clear information about the products they are buying and keep them appropriately informed at all times
  • When customers receive advice, it is suitable for their needs and takes account of their circumstances as advised to us
  • Products perform as we have led our customers to expect, and we will deliver the service we say we will
  • We will provide a professional ongoing service