Our Team
The Johnstone team prides itself on delivering a first class service, built on expertise, professionalism and working together with our team and our clients.
We are a hardworking, committed group of people who operate to the highest standards of integrity, honesty and professionalism. We are open and honest, and believe this approach is key in building relationships with clients and understanding your business.
Our team has largely worked together for between 20 and 30 years, ensuring that we not only have a thorough and comprehensive understanding of the insurance market, but share common goals of mutual respect and a genuine desire to build our business.
Success has come on the back of providing our clients with a first class service and developing long term relationships, some as longstanding as our business. More than anything, we want our clients to enjoy doing business with us.
As professional insurance advisers, it’s our job to assess your risk, create a tailored programme of insurance to protect your business and then buy insurance for you at the most cost-effective rates possible. Thus we are able to achieve exceptional results, based on our industry expertise and many years’ experience.
Chris Harper
Managing Director
It seems like only yesterday that I joined ... No it doesn’t!! It’s so long ago I can hardly remember when I started, 1985 I think it was, after 11 happy years at the old Norwich Union. It’s been a great time and many of the people from the early days of the business are still here but we also have some great young staff now who have added a different perspective. Our business is all about people so it’s fantastic to count so many long standing clients , colleagues and insurers as friends as well. Away from the office I like to get to the odd horse race meeting and I am a hopelessly devoted and often frustrated Rugby League fan following Hull FC through thick and thin but both are vying for my time more and more with my two fantastic grandsons Finnley and Jude.
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Mark Broome
Director
Having started in the Insurance broking industry as an Office Junior at the tender age of 16, thirty years later I am now the country’s oldest and best qualified Office Junior. Well perhaps that’s not totally true! Over the past 30 years I have filled most insurance broking roles, Office Junior, Junior Personal Lines Clerk giving home and motor quotes, Commercial Insurance Clerk, Personal Lines Manager, Branch Manager for a national chain of insurance brokers, and for the past 18 years with Johnstone Insurance, Commercial New Business Account Exec, Junior Partner within the business and eventually Co Owner and Director. When I’m not worrying about my clients I enjoy a beer at the local pub and a game of darts and of course, spending time with my wife Tracey.
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Mike Williams
Director
I’ve been with Johnstone's since 2003 started broking in 1994. Some would say that’s the reason for my being follicly challenged! Seriously though we have a great team here and I’m lucky to have some excellent clients, many of whom have become friends. Getting out to see them is what I really enjoy.
Away from the office family time is the priority as is my devotion to the mighty Tigers, Hull City! Perhaps I shouldn’t mention that in these parts! I’m also FA Level 1 qualified and help out with coaching my youngest sons’ football team which is great fun.
Denise Rhodes
Office Manager
I joined Johnstone Insurance back in 1992, part-time, to help out in the Marine department as it was seasonal work; I soon became a full time employee as things continued to get busier until I left for a change of role in 2002. I returned in 2011, so it can’t have been all bad the first time around, to work again within the Marine department my time was split between Marine and the Commercial department where I assisted the Account Handlers in their administration work. In 2016 I took on the role of SME Co-Ordinator and in 2018 was promoted to Accounts and Office Manager.
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Tracey Broome
Claims Manager
It was a long long time ago that I got the calling ... I came, I saw, I stayed! April Fools day 1986 was the start and for me it was as an Audio Typist/Secretary to Roger Johnstone. There have been a lot of changes since then, in the industry and my job in particular. I’ve done a series of different commercial accounting roles and now act as the senior claims handler. A varied role, which never ceases to surprise me, there’s a new incident to report to insurers every day and sometimes they relate to the strangest things. I can truly say that every day is different and there’s never a dull moment, well not too many. And working does have its rewards, being a bit of a sun worshipper I do like to get away from it all anywhere, as long as there is sun, sea and sangria!!!
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Marie Andrews ACII
Chartered Insurance Broker
I am a Chartered Insurance Broker and hold the Advanced Diploma in Insurance (ACII) with the Chartered Insurance Institute. I am very fortunate to work amongst a great team of knowledgeable, friendly and helpful people. My overall philosophy is to treat people how I would wish to be treated and from a work perspective, make our clients’ Insurance experience as easy and as ‘human’ as possible. I support our Directors and Executives in their work and my favourite part of the job is the relationships we build with our clients and Insurers.
Outside of work I love nothing more than being outdoors and seeing a little of the beautiful country we live in.... preferably with sunshine included.
Julie Robinson
Commercial Account Handler
I have worked for the company since 1983 when Roger first set up the business so I have seen lots of changes not only in the insurance industry but in the technology we use and staff who have worked here over the years! That said, the majority of us have worked together in excess of 10 and in some cases 20 years so we are a little bit like a family. I've worked as Chris's assistant for many many years and enjoy a variety of jobs and titles which makes each day a little bit different to the next. Some days it's all about insurance and other days it's a bit of administration and secretarial work so never a dull moment...well, not many! When I'm not in the office I love the great outdoors, walking and hiking, I am happiest on top of a hill in all kinds of weather with my knapsack on my back!
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Martin Dowse
Commercial Account Handler
I first began working at Johnstone’s way back in 1989 at the tender age of 19!
Having joined as part of the personal lines team, I moved into the commercial team after about 5 years supporting one of the Directors, and from there progressed to going out to visit clients as well, both for new business and renewal meetings.
After 24 years I got the urge to try something different and went off to join Network Rail, firstly as a railway signaller and then as a shift station manager at Leeds City Station.
After some big changes in my personal life I came back home to Johnstone’s in November 2017, and it feels like I never left. I’m enjoying both the role of supporting a Director and an Account Executive as a Commercial Account Handler and working with colleagues whom I’ve had the pleasure to work alongside for over 25 years.
Away from the office I enjoy going to air shows, steam railway events and the odd science fiction convention (all with my Son), and I recently became a proud Grandad for the first time.
Janet Wilkinson
Personal Lines Manager
I have worked for the company for 26 years looking after personal lines clients. The job I find both fulfilling and rewarding and it is a pleasure to be part of one big “ happy family". If you would like a quote for home, cherished car, motorcycle, let and unoccupied properties or liability insurance please call me on 01724 878062.
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Faye Ewen
Personal Lines Account Handler
I worked for Michael Joyce Insurance for just over 20 years, Mike retired in 2016 and this is when Johnstone Insurance took over Mike’s business and I became a member of the Johnstone Team. I mainly deal with personal lines but during busy times I help in the Marine department. Outside of work I enjoy going to the gym, mountain biking and most of all going on holiday.
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Jasmine Barratt
Junior Account Handler
I started working for Johnstone Insurance Brokers when I left school in 2015 as an office apprentice, after I completed my apprenticeship I was offered a full time job and I am now a Trainee Account Handler. I truly enjoy my role in the company, I support the account executive and handlers in the commercial team and also have involvement within the Marine department. As part of my training at Johnstone's, I was offered a place on a one year program 'Young Professional Community' where a group of young professionals take part in projects to help develop skills and knowledge within the insurance industry. As part of the program I travelled to London by myself to present a PowerPoint in front of my team. I really appreciate Johnstone's giving me this opportunity as my confidence has grown immensely both in work and out of work. In my personal time I love going on holidays, I go skiing once a year with my family which is always a good laugh. My weekends usually consist of going shopping with my friends and ending the day with a cocktail or two!
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Tara Broome
Claims Assistant
I started working at Johnstone Insurance at the beginning of 2016, after having had my son at the end of 2014 and deciding not to return to my previous job once my maternity leave had ended. With no previous insurance knowledge or experience I was thrown in at the deep end in the Claims Department and I am enjoying learning about the insurance industry and the handling of claims as I go. Communication is key when it comes to claim handing, and fortunately I am a quick learner, so talking with clients and insurers means I am progressing strongly in my role. Every day is different and I am definitely kept busy! My time away from the office is family time spent with my fiancé and 2 children, having had our daughter at the end of 2017. As a family we all enjoy being outside, whether that’s walking round our local countryside, visiting local nature reserves, going out to the park or, when we can, getting away on a mini break and exploring the area around us.
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Georgia Woolley
Junior Account Handler
I first started working for the company in October 2017 as a business administration apprentice after completing two years at college. After completing my apprenticeship last year, I was offered a full time job as a Trainee Account Handler and my first real involvement with insurance was primarily dealing with SME renewals. Although it was a steep learning curve, I really enjoyed learning on the job and the responsibility that came with this role. With plenty of support from my colleagues, I gained a good understanding of my role and the basics of the Insurance Broking industry. I have recently passed the day to day running of the SME Role over to Amie, and my current role involves providing support to our Commercial Account Executives & Account Handlers while I am in the process of training to become an Account Handler. Alongside my work in the commercial department, I also work in the marine department, and I am planning to gain formal qualifications in Insurance as my knowledge and confidence grows. I spend most of my spare time with my family and friends and love a weekend full of shopping!
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Amie Lindo
Junior Account Handler
I began working for the company in July 2018, when I was able to secure myself a business administration apprenticeship. Being completely new to the world of insurance broking, I was terrified about being ‘thrown in at the deep end’… but luckily for me I swam my way into our marine department! Following the completion of my apprenticeship I was offered a full time, permanent position and I am now a trainee account handler. I enjoy having involvement with the marine department alongside supporting our account executives, as it means no two days are the same! Throughout my time at Johnstones my confidence (both in and out of the office) has come along massively, which I truly believe is a result of the strong support network that I am surrounded by daily. Not only this, my knowledge of the industry continues to grow which I also think is due to working so closely with such intelligent, experienced colleagues. In my personal time I am quite the equestrian enthusiast, which is my idea of a ‘relaxing’ weekend. I look forward to my future with the company as I hope to continue my growth and development.
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Rhiannon O'Donaghue
Apprentice
I started working here through Hull Business Training Centre who introduced me to the company as an apprentice in March 2019. I am learning new things every day and really enjoy my role within the team. I work in the reception where I meet and greet visitors that enter the office also provide advice and assistance on the telephone. I also have involvement within the marine department which I really enjoy. Since starting my apprenticeship, all the team have made me feel very welcome and I really appreciate working alongside them. I feel very fortunate for the company giving me this opportunity to be a part of the team where I can develop new skills and build my personal confidence. Out of work, I like to see my friends and family to meet up and maybe and have a drink or two.
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