Privacy Policy

Privacy Policy

Privacy Notice


We take every prudent level of protection to ensure that your data remains safe within our systems. All personal information provided to and held by us will be treated as strictly private and confidential.

Lawful reason for processing


We record your personal data for the purpose of providing you with insurance quotations and risk management advice. Your data will only be shared with insurers for this specific purpose or for complementary risk management products. We will not transfer your data internationally.

The right to be informed


We will only use and disclose information that we hold about you in the normal course of obtaining quotations or arranging and subsequently administering insurance policies.

This will involve passing information to insurance providers, health and safety consultants, business continuity planning organisations and other service companies that we use whilst designing a full insurance and / or risk management programme. We or they may carry out various checks and pass your details to others for reasons that may include:

  • Identity checks
  • Sanction checks
  • Information exchanges with the Police
  • Working with fraud prevention agencies, industry databases and registers
  • Obtaining information from other public and private sources and credit searches with credit reference agencies (these may appear on your credit report whether or not cover is arranged)
  • Claims handling including insurers, loss adjusters and other claims professionals
  • Premium funding providers for the purpose of arranging payments via instalments; we may also pass them details of your payment record.
  • In some circumstances we may anonymise your data for the purpose of developing new products and services for our clients with our insurer and service company partners

We may also need to share your information with tradesmen and other service providers such as Architects , Surveyors , Engineers etc  in order to arrange repairs to or assessment of your property following a claim.

Consent 


We will not contact you in respect of other services that we offer unless we feel that these are relevant to your ongoing general insurance protection or have obtained your explicit consent to do so. You can stop this consent at any time by giving us notice.

We will not disclose any information to any other parties without your consent unless required to do so by our regulator, the FCA, if it is in the public interest to do so, or if we have to by law. You are free to withdraw your consent to use your data at any time though this may prevent us from providing you with our services.

The right to access


All of our clients have the right to access the data that we hold. If you wish to see your data and cannot attend our office to do so this will be provided to you either:

  • As a series of PDF documents – these will be emailed to you at the email address that we hold in our records.
  • On a computer media device which will be posted to your home address “recorded delivery” or collected should you prefer.
  • If you do not have an email account or access to a suitable computer to receive documents in this way we can supply your file in paper format.

We will provide this information to you free of charge as soon as we can and always within 30 days of receipt of your request.

PLEASE NOTE that we have the right to refuse or charge for requests that are manifestly unfounded or excessive. If we take this course of action we will write to you to inform our reasons why. If this should occur and you are unhappy with our decision you may complain to the Information Commissioner as detailed at the end of this notice. You also have the full redress available to you through the court system.

The right to rectification


We will ensure that if you find any errors within the data that we hold we will take immediate steps to rectify them. We will also ensure that we notify any other parties, for instance insurance companies that may have relied on your data, of the changes you have advised.

The right to erasure


We will ensure that we erase your contact data from all of our systems if requested as long as this does not conflict with the law or our obligations under regulation. We will though retain details of insurance contracts entered into for an appropriate period in case of a claim arising against you as failure to do so would be a serious professional breach of conduct. Generally, we will retain your records for five years before securely archiving.

The right to restrict processing


We will only use your data for the procurement of insurances and ancillary insurance related services. We will not sell your data or pass it on to any other persons. It could be that we anonymise your data for the purpose of developing new products and services.

It may be that there are certain companies that you do not wish to share your details with; any such request will be noted and actioned. If you wish to restrict the use of your data we will act in accordance with your wishes, however, we may not be able to offer or recommend an appropriate contract of insurance without your full details and consent.

The right to data portability


We will supply your data to other persons or organisations at your request. This will be provided within 14 days of any request and will be supplied in an electronic medium to the email address that you specify.

This will generally be in the form of an excel spread sheet unless specifically requested otherwise. We will do our best to accommodate requests in whatever format you require but can only do so within the limitations of our own systems.

The right not to be subject to automated decision-making including profiling.


Johnstone Insurance Brokers Ltd will not use your data in this way.

The right to object


All customers have the right to object to the way in which we handle their data.

If you have an objection please in the first instance contact:

Chris Harper
Managing Director
01724 878063

Data Retention

We will retain details of your insurance policy(ies) for an appropriate period in case of a claim arising at a later date.

Who will immediately investigate your objection and take action as is appropriate?

Notwithstanding our own investigations you also have the right to take your objection to the Information Commissioners Office.

This can be done through:

  • The Information Commissioner’s Office web site https://ico.org.uk/
  • The ICO web site has functionality for a live web chat if this is easier
  • Calling the Information Commissioner’s Office helpline on 0303 123 1113



Website Visitors


Cookies

Our website places cookies (text files) on your computer. The cookies contain a reference which is used to uniquely identify your browser and track each site you visit that has Google Analytics enabled. We use the information provided by cookies to determine the number of people visiting our website. It helps us to understand how people use our website. This information can then be used to help us improve our website and service to our browsers.

Cookies [via Google Analytics] store the following data:

  • Time of visit
  • Pages visited
  • Time spent on the website
  • Referring domains (Which domain a user may have come from to enter our website)
  • Web browser type
  • Operating system type
  •  Device type
  •  Geographic location of IP address
  •  Any links followed

If you already have Google Analytics cookies, they will be updated with the latest information about your visit to our website. We cannot access these cookies and are not the data controller for information held by Google Analytics.

Your consent is generally required for cookies to be placed on your computer and for the use and storage of personal information, relating to you provided by the cookies. You may withdraw your consent at any time by updating your cookie settings.

The use and storage of any personal information provided by the cookies will be based on legitimate interests. The legitimate interests are relating to the operation of our website and general promotion of our business and services.

For further information, we have provided a link to the Information Commissioner’s Office - Please follow this link: https://ico.org.uk/

Links to other websites:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Sign Up To Our Newsletter

When you subscribe to emails from us by using the sign up module on our website, we will need your:

  • Name
  • Email address

Our use and storage of your personal information for email marketing is based on your consent. This means that you will only receive emails and information that you have asked to receive. You can withdraw your consent at any time, by clicking the ‘unsubscribe’ links shown in the footer of the marketing emails we send, or you can email enquiries@johnstoneinsurance.co.uk or call 01724 872939.

Links to other websites


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.